What makes a good complaint letter

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Related articles Complaining to Adult Services. Fraud and scams. Having your say about health services. How to challenge a benefit decision. Where to get legal advice. Your Consumer Rights. I met a man online applying for a loan. I paid it. I paid by wire once again. He provided a Citi Bank receipt showing all the details. My secretary had written a 5 instead of a s on the swift code so it went back to Citibank.

After checking on the swift code I was able to see that it was correct that my secretary wrote the swift code down incorrect given to her by my bank which is Chase. The transaction took place in Fort Worth as well as the money was wired to a Chase bank in Fort Worth but then I was told that the money was being wired to me from Ghana by the lenders assisstant named Patricia Rafia. The lender is supposedly in the jungles of Brazil buying a cocoa farm and can't be reached. He has texted me as well as emailed me also forwarding me emails to and from Patricia in Ghana telling her that her wanting more money is wrong and begging her to fund the loan.

Charles T. Stephens and for him to hold it until I receive the funding and then he could send it to her, but she is refusing that in emails to me and Charles Stephens. Now it is starting to lok like a scam. I met Charles Stepens on Linkedin. The name of the lending company was Eagle Lending and now it has been changed to A-1 Lending which has a website A-1 Lending I have many texts and emails from both Charles and Patricia.

If you gave your bank account number to the man you met online, he can take money from your account. Contact your bank and ask how to protect your money.

These are useful details for a complaint. Please report this to the FTC at ftc. The information you give goes into a database that law enforcement uses for investigations. No way!!!! Did anyone has terminate landline service with Birch Communication in real experience?

Birch Communication took over the business from Covista Communication. In facts, the landline phone is not the same as or similarly to the Cellular Wireless Services Contract. A class of Action by the attorney should have more interest on this type of activates. We are wondering the same illegal practice still exist without any legal consequences of the Birth Communication after many years of the complaints from the public, who are they?

A group of scammer above the law or being protected by the Congress? Substantial complaints already shown in the internet as well as our experiences. It seems to us, there is no result in legal action against or can stop Birch Communication illegally imposing their so-called early-termination fees to their account user. Hoping there is someone who can answer this question within the FTC forum.

Our complaint is real, also it is our rights in standing with yours. Consumers would like to see this happen in the near future. Go to ftc. They were not what l thought and do not fit. I can find no way to speak to them and there is no receipt in the package.

I don't not know how much l paid because there is no receipt. The company's name is Dresslilly. When all else failed in knowing how to contact them l looked them up on Facebook. The complaints about how unhappy people were with them was endless. Thank you for sharing your experiences. We can't address complaints that come through the blog comments. Please go to ftc.

I paid Divine Tech. I paid by personal check. I am not requesting that they the company reimbursed my monies because they did not honor the contract and that I lost programs on my computer bacause it crashed with virus, which I think they were the ones who put the viruses on my computer.

The details you give will go into a database that law enforcement uses for investigations. I never even listed the home. I feel I was misled by the Co. This is the first home I've owned. I believe I was taken advantage of by the salesperson. You can contact the company directly and explain that you weren't satisfied with the service.

If you signed a contract with the company, you can read that to see what your rights are. Look I did not bother to methodically document this problem but after dealing with the time consuming frustration it creates I would like to make awareness of a growing concern voiced.

It is computer related and involves what I felt to be reputable and reliable business' First of all the industry has the consumer over the barrel because the majority of customers don't even know how to describe the technical jargon they throw around like a new pigeon laguage. They have the perfect alibai in place with the vulnerability of software to corruption, virus. I purchased a modest HP computerabout two years ago and also a membership to the geek squad which is trying to copy thew banking system and make money off revenue and pseudo service.

In that time I must have brought the unit in at least 20 times for service and 4 times they completely washedit aand st it back to company default settingswithout longlasting quality results.

It was stiil under warranty and I inquired about a tradein or any salvagible exchaange for what I considered a lemon. No dice the technician asked me how I could really expect them to guarantee something I probably picked up on the internet, Well this went on and I made due because I needed the machine as asenior citizen trying to complete my BA, but in that time theaggravation at times was unbearable when it ate or damage documents I had worked hours on.

I had prblems with that and they reinstalled it for me a few times. Now Recently I got away from the geeek squad that is like a speedy's for computer care and acquired a highly reccomendwe tech that does some work for URI and he has me up and running but not completely efficient.

I checked out the programs and they were accurate in what they told me the part that really concerned me was the programs that were disabled wre thw ones I purchased and yes you guessedit those reputable microsoft products were the ones ssystematically disabled I paid decent money for what I expected to be reliable products and feel like a victim of surgically manipulated digitl undermining that has a perfect alibhai. I think it is an atrocity that this marketing device along with the stress it creates should be allowed to be perpetrated on the American public probabhly with a nefative rap song playing in the background.

Our values and ethics have hit an all time low and it is discracful that these companies are so big noone even investigates their sstandards, Thank You and being a realist I do not expect action but at least I did get to throw my hat in the ring and maybe that will help the next guy. If you signed a contract with a company, you can read it to see what your rights are when a product or service doesn't work as advertised. I've got a package after 30 days. I know parcels to EU took a bit longer to be delivered.

After 20 days the company charged my credit card-they automatically enroled me into their best customers list-I've missed in small print. I am not the only one, there's a long list of complaints on BlissCreams facebook page. Thank you for your answer. Learn more by reading our post, Reporting International Scams.

I purchased a product custom wheels on December 21, They normally take weeks to be assembled and delivered, unfortunately the company doesn't sell to the public so I had to go through a 3rd party company a local body shop. I been waiting for months and the local body shop has been giving me the run-arounds.

For more help resolving a customer problem, check out these ideas and strategies. Federal Trade Commission Consumer Information. Search form Search. The only letters that are read fully are the most concise, clear, compact letters.

Letters that ramble or are vague will not be read properly. So it's simple - to be acted upon, first your letter must be read. To be read your letter must be concise. A concise letter of complaint must make its main point in less than five seconds. The complaint letter may subsequently take a few more seconds to explain the situation, but first the main point must be understood in a few seconds. Structuring the letter is important. Think in terms of the acronym AIDA - attention, interest, desire, action.

This is the fundamental process of persuasion. It's been used by the selling profession for fifty years or more. It applies to letters of complaints too, which after all, are letters of persuasion. The complaint letter attempts to persuade the reader to take action. Structure your letter so that you include a heading - which identifies the issue and name of product, service, person, location, with code or reference number if applicable.

For example:. I have every faith therefore that you will do what you can to rectify this situation. Even if you are very angry, it's always important to make a positive, complimentary comment. It will make the reader and the organization more inclined to 'want' to help you. More about this below.

If the situation is very complex with a lot of history, it's a good idea to keep the letter itself very short and concise, and then append or attach the details, in whatever format is appropriate photocopies, written notes, explanation, etc. This enables the reader of the letter to understand the main point of the complaint, and then to process it, without having to read twenty pages of history and detail.

The main point is, do not bury your main points in a long letter about the problem. Make your main points first in a short letter, and attach the details. An authoritative letter is especially important for serious complaints or one with significant financial implications. What makes a letter authoritative? Professional presentation, good grammar and spelling, firmness and clarity. Using sophisticated words providing they are used correctly - the language of a broadsheet newspaper rather than a tabloid - can also help to give your letter a more authoritative impression.

What your letter looks like, its presentation, language and tone, can all help to establish your credibility - that you can be trusted and believed, that you know your facts, and that you probably have a point. So think about your letter layout - if writing as a private consumer use a letterhead preferably - ensure the name and address details of the addressee are correct, include the date, keep it tidy, well-spaced, and print your name under your signature.

If you copy the letter to anyone show that this has been done normally by using the abbreviation 'c. If you attach other pages of details or photocopies, or enclose anything else such as packaging, state so on the letter normally by using the abbreviation 'enc. When people read letters, rightly or wrongly they form an impression about the writer, which can affect response and attitude. Writing a letter that creates an authoritative impression is therefore helpful.

In the organization concerned, you need someone at some stage to decide a course of action in response to your letter, that will resolve your complaint. For any complaint of reasonable significance, the solution will normally involve someone committing organizational resources or cost. Where people commit resources or costs there needs to be proper accountability and justification. This is generally because organizations of all sorts are geared to providing a return on investment.

Resolving your complaint will involve a cost or 'investment' of some sort, however small, which needs justifying. If there's insufficient justification, the investment needed to solve the problem cannot be committed. So ensure you provide the relevant facts, dates, names, and details, clearly. Make sure you include all the necessary facts that will justify why your complaint should resolved according to your suggestion assuming you make one.

But be brief and concise. Not chapter and verse. Just the key facts, especially dates and reference numbers. Accentuate the positive wherever possible. This means presenting things in a positive light. Dealing with a whole load of negative statements is not easy for anyone, especially customer service staff, who'll be dealing with mostly negative and critical communication all day.

Be different by being positive and constructive. State the facts and then suggest what needs to be done to resolve matters. If the situation is complex, suggest that you'll be as flexible as you can in helping to arrive at a positive outcome.

Say that you'd like to find a way forward, rather than terminate the relationship. If you tell them that you're taking your business elsewhere, and that you're never using them again, etc. If you give a very negative, final, 'unsavable' impression, they'll treat you accordingly. Suppliers of all sorts work harder for people who stay loyal and are prepared to work through difficulties, rather than jump ship whenever there's a problem.

Many suppliers and organizations actually welcome complaints as opportunities to improve which they should do - if yours does, or can be persuaded to take this view, it's very well worth sticking with them and helping them to find a solution. So it helps to be seen as a positive and constructive customer rather than a negative, critical one.

It helps for your complaint to be seen as an opportunity to improve things, rather than an arena for confrontation and divorce.

It may be surprising to some, but threatening people generally does not produce good results. A friendly complimentary approach encourages the other person to reciprocate - they'll want to return your faith, build the relationship, and keep you as a loyal customer or user of their products or services.

People like helping nice friendly people. People do not find it easy to help nasty people who attack them.